Unresolved ********** upgrade

<p>An upgrade was done **********ly on my account for ********** in October 2016 subsequently my bank account was debited with R1 094.64 on the 31st of October 2016.My normal account is an avarage of R300.00 per month.I contacted Vodacom on the 3rd of November 2016 and requested me to provide them with an affidavit which I did and the reference number given was 1- ********** 2110.I sent them various e-mails from the 3rd of November until the 14th of December 2016.I subsequently visited Vodacom offices in Vodaworld and I was assisted by a gentleman his name is Grayson who assured me that the forensic department will look into the matter.It is now March 2017 I have not heard from Vodacom.I also battle to get them on the line because you are put of hold up to an hour.My wish is that Vodacom refund me my money and cancel the contract and assured that no one in my familly will have business dealings with Vodacom.</p>