Unresolved ********** Contract Complaint

Good Day Team,

Kindly assist, October 2018 I received combined invoice of a new Contract under my account, which I know nothing of. I then contacted Vodacom Customer Care and was advised to send an email to **********

On the 10th of October 2018, ***** Department asked me to forward them an affidavit stating the situation, signed with three specimen signatures, and copy of my ID - with reference EC-1KSL-2CQUWB. The Account was credited and it was confirmed that the additional contract was removed.

November 2018, I received another combined invoice with the very same number I reported in October, which then I reported the matter on the 14th of November - with reference EC-1KVJ-2UWOXY. And on the 21st of November 2018, I got an email from ********** stating that my request has been closed, without any indication that the issue was resolved or not.

I then logged another complaint with ***** deparment - reference EC-1KXF-2W0A2I, which was then closed stating that credits have already been passed with the following reference EC-1KSL-2CQUWB, of which this refers to credits for October 2018 (i.e. no credits were passed in November 2018 and December 2018, and now we are in January 2019).

Reference EC-1KX9-3LN9MG was closed on the 24th of November 2018, stating that "This is a duplication of SR: EC-1KSL-2CQUWB & EC-1KVJ-2UWOXY, query has already been resolved as per Nomsa Nthodi", though no credits were passed for November 2018 and December 2018, nor was the ********** contract was removed from my account.

On the 2nd of January 2019, I received a call from ***** (after I send a follow up email) and I was advised that the request will be sent to the person who dealt with the query intially, as they only passed the credit in October 2018 and didn't remove the *****ulant contract, and afterwards a Credit Note will be sent for approval for the month of November 2018, December 2018 and January 2019. To this day, I haven't had anything from Vodacom regardless of the follow up emails I've been sending.

Regards, Thato G