Unresolved *****ulant contract renewal

Upon expressing my desire to cancel my account I discovered that ********** activity had taken place on my account. I was advised that in order to deal with this matter I needed to get an affidavit and copy of my I.D. and fax it to their retention's department which was done. This was done on 24 March 2015 with a follow up on 14 April 2015. I then called the Fourways brach where I originally started with the cancellation process and was advised to go to Vodaworld which I did on 09 May 2015 where I was told that I needed to call their ***** line *** which doesn't work. I really need to cancel my account and have had absolutely no success in this regard. <br> <br> It's disgusting how your systems unable to resolve these kind of issues with your customers.<br> <br> Once again I really need to cancel my account for good.