Unresolved Fibre Installation - Poor Service from Vodacom

I am deeply disappointed with the level of service I have received from Vodacom regarding my Fibre installation. Despite multiple follow-ups and assurances of escalation, the issue remains unresolved, and there has been no meaningful communication from the installation team.

1. My installation was initially scheduled for 01/06/2025 at 09:00.

2. Since then, I have made numerous attempts to get feedback, but all I’ve received are vague promises of updates “within 24 hours” — none of which have materialized.

3. No Follow-Up: There has been no contact from the installation team despite Vodacom’s repeated claims that they are escalating the matter.

4. Broken Promises: Multiple commitments to provide updates within 24 hours have not been honored.

4. Unacceptable Delays: It has been weeks since the scheduled installation date, yet there is no clarity on when this service will be installed.

My Request:

1. Immediate resolution of this matter, including a specific date and time for the installation.

2. A clear explanation for the delays and lack of communication.

If this issue is not resolved urgently, I will have no choice but to escalate further through consumer protection channels such as ICASA. I expect a response within 24 hours detailing your plan to resolve this matter.

Thank you, Monene