Unresolved dispute since 29.08.2017

Good day, I cancelled the following contracts in June 2017:

1. ********** 407 2. ********** 183 3. ********** 738 (which was only actioned in July but not being disputed)

· I received no services on the first 2 numbers for the month of July and August 2017. · I received my August statement via email on the 11 August 2017 and when I opened it realised that I am being billed again for the first 2 numbers. · I called your Vodacom direct line ( ********** ) on the 29 August 2017 to inform them about this and the agent said that they will ensure that the correct amount gets debited from my account (excluding the charges for the 2 numbers). Ref. nr. 1/ ********** ********** · On the 4th September I realised that the Debit order went through for the full amount of R951.28. · I immediately called again and the agent told me to go to the bank and reverse the debit order and only pay the undisputed amount provided by him of R450.69 which I did. Ref. ********** and Payment ***. This agent confirmed that I received no services for July and August. · On the 12th September at 15H00 I called again to follow up and the lady told me that the dispute is still being investigated. · On the 11 October I spoke to Thabiso who was going to escalate it. · On the 26 October I spoke to Xavier who was going to send it back to escalations. · One of the agents then told me that the dispute will be forwarded to the department where they listen to the telephone conversations (for the 4th September) as they were unable to check whether I received services or not due to the time frame (don’t have the records anymore for Jul & Aug) I was told. I also spoke to agents on the following days: Number 082 146: 26 October, 27 October, 28 October, 12 November, 16 November, 28 November and today. Number ********** : 9 November & 12 November 2017

I’ve been a loyal customer for almost 10 years, never missing a payment. I Still have 2 Active contracts which I am paying for every month via EFT since my debit order was subsequently cancelled by Vodacom as a result of the dispute. I’ve been very patient thus far and wasted a lot of my time by following up and being put through from one department to another. I was proactive in pointing out the Error, but now have to bear to brunt for incompetence or negligence (not sure which one). I hope that this matter can be resolved as soon as possible as I am now being labelled as a “Arears customer” being called almost every day by the collections department. One of my active numbers are due for a upgrade and when I went to the Vodacom franchise to upgrade I was told that I am unable to do so because of my "financial status". This was not only very embarrassing but definitely a first for me. I've also sent a email to the complaints department on the 1st December 2017 needless to say I still didn't get a response.