Unresolved Contract Dispute, Incorrect Credit Listing & Ignored Downgrade Request

I am extremely disappointed with the service and lack of response from Vodacom.I have made multiple attempts to resolve several issues on my account, but my concerns remain unresolved: I signed up for a RED 1.4GB 100min TopUp Plan starting on 03 October 2024 At the time of signing, I was informed by the sales agent that the contract term would be 24 months However, my account reflects a 36-month term ending 04 October 2027, which I dispute I have requested: A copy of my contract Confirmation of the agreed contract term A review of the sales call recording To date, I have not received any of these. In addition, Vodacom has: Processed debit orders Before my agreed pay date, resulting in failed payments Incorrectly listed my account as being in arrears with credit bureaus Charged penalty fees as a result of their own billing timing Ignored my formal request to downgrade my plan to a more affordable option I initially raised these concerns on 23 January 2026, and despite follow-ups, the matter has not been resolved. I am requesting urgent assistance to: Correct my contract term Remove any incorrect credit bureau listings Reverse any unfair charges Process my downgrade request I have already attempted to resolve this through Vodacom’s official channels without success. This matter is now escalated due to lack of response and resolution.