Unresolved Contract Cancellation

I am extremely dissatisfied with the service I have received regarding the cancellation of my contract. Despite repeated attempts to have my contract terminated after it ended in October 2025, I continue to face ongoing issues.

In October and November, I contacted your cancellations department multiple times, only to be repeatedly given conflicting information. One consultant even assured me that my contract had been canceled and that I was only retaining my current number. Yet, to my dismay, in December, I discovered that the contract is still active, I was debited again, and I received a notice of an annual price increase.

Since then, I have made further attempts to resolve this issue, but my calls are frequently disconnected, or I am transferred from one department to another without assistance. On multiple occasions, I have been left on hold for 11 to 20 minutes, only to still be unable to receive the support required.

I have had enough. This is not the first time I have experienced such difficulty with Vodacom when trying to cancel a contract.