Unresolved complaintI***

After my complaint about Vodacom, I got an email asking for my information ( account number, bank and the account type) saying they'll look into my complaint and get back to me, I gave them all that and that was the last time I heard from them. I did call again and thankfully one of the consultant was so helpful and she even promise to call me back just to check if I've managed to resolve the issue cause the reason for the high debit order amount was because of the insurance (finrite) which I cancelled on 15 of May continued to debit my account. She did call back, I wish I took her name because out of all the consultants at Vodacom and at Finrite she was the BEST. Though my complaint has not been resolved cause I was told it has escalated again, she did made my day.