1 reviews | Active since Sept 2009
Unresolved complaint about unwanted service
<p>I won a free song on Vodacom play everyday. After downloading the song I received a SMS that told me I am now subscribed to Vodacom 3 track per week for R9.99. I contacted customer care I was told it was only a once off charge and it will not go of again. I was billed a second time and contacted customer care again. They escalated the problem further. Still nothing has been done. I keep getting billed for a service that no one at Vodacom customer care can remove. This morning it went off again. So currently it is standing on R39.95 for Vodafone Live Subscription. I don't even want to phone Vodacom customer care anymore because they seem incapable of fixing this issue.....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
