JK
Jacques K

1 reviews | Active since Sept 2009

26 Dec 2016, 08:42

Unresolved complaint about unwanted service

<p>I won a free song on Vodacom play everyday. After downloading the song I received a SMS that told me I am now subscribed to Vodacom 3 track per week for R9.99. I contacted customer care I was told it was only a once off charge and it will not go of again. I was billed a second time and contacted customer care again. They escalated the problem further. Still nothing has been done. I keep getting billed for a service that no one at Vodacom customer care can remove. This morning it went off again. So currently it is standing on R39.95 for Vodafone Live Subscription. I don't even want to phone Vodacom customer care anymore because they seem incapable of fixing this issue.....</p>

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Replies (1)
Vodacom
Vodacom's reply26 Dec 2016, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team