UNRESOLVED COMPLAINT

I SUBMITTED A REVIEW WITH REGARDS TO MY VODACOM ACCPUNT WHERE I AM BEING CHARGED FOR 5 EXTRA NUMBERS WHICH DO NOT BELONG TO ME. I LOGGED A COMPLAINT ON THE 14 AUGUST 2025 WITH REGARDS TO THIS ISSUE. I RECEIVED A CALL FROM VODACOM YESTERDAY ADVISING THAT I WOULD BE SENT AN EMAIL WHICH WOULD REQUIRE ME TO COMPLETE A FORM AND FORWARD TO VODACOM'S ***** DEPARTMENT. HOWEVER, THE EMAIL RECEIVED HAS NOTHING TO DO WITH THE RELEVANT FORM, NOR THE DETAILS FOR THE ***** DEPARTMENT. I DOID NOT REQUEST THE ONE NUMBER WHICH WAS CANCELLED 4 YEARS AGO TO BE CONVERTED TO A PREPAID NUMBER. WHERE IS THE EMAIL REGARDING THE ***** ON MY ACCOUNT??????? WHERE IS THE DETYAILS FOR THE ***** DEPARTMENT. WHAT ARE YOU DOING VODACOM?????? YOU HAVE CHARGED FOR FOR YOUR INCOMPETENCE FOR LONG ENOUGH. I WANT MY REFUND?