UNRESOLVED CELLPHONE REPAIR

<p>I HAVE WRITTEN A LOT ABOUT THIS ISSUE, IT IS UNFORTUNATE THAT IT HAS NOT BEEN RESOLVED YET BY VODACOM. I TOOK MY PHONE TO SAMSUNG REPAIRS FOR REPAIRS AND WAS ASKED FOR PRROF OF PURCHASE TO CHECK IF PHONE IS STILL UNDER WARRANTY. THEY ADVISED ME TO CONTACT VODACOM TO REQUEST A PROOF OF PURCHASE AND THEY WILL THEN BE ABLE TO ASSIST. ON THE 23rd OF MAY I CALLED VODACOM, EXPLAINED MY STORY AND THE REASON WHY I NEED THE PROOF OF PURCHASE COPY, THE CONSULTANT I WAS SPEAKING TO ASKED ME TO SEND THROUGH DOCUMENTS WHICH WAS MY I.D COPY TOGETHER WITH THE LETTER SIGNED REQUESTING THE COPY OF THE PROOF. ON THE SAME SAY I SENT AN EMAIL WITH THE DOCUMENTS REQUIRED. I WAITED TO GET THE COPY OF THE PURCHASE AND A WEEK LATER I CALLED AGAIN TO REMIND BUT I WAS TOLD I MUST WAIT. THIS GOT CLOSER TO THE END OF MY 1 YEAR WARRANTY , I WAS THEN TOLD IT HAS BEEN ESCALATED TO ANOTHER DEPARTMENT. ON THE DAY OF MY WARRANTY END DATE I WAS ADVISED TO TAKE THE PHONE TO VODACOM REPAIRS BY A VODACOM CONSULTANT AFTER I HAD COMPLAINED ON THIS SAME PLATFORM. AFTER I TOOK IT TO VODACOM REPAIRS I WAS GIVEN QUOTATION WHICH I REJECTED BECAUSE THEY WERE SUPPOSED TO REPAIR IT UNDER WARRANTY. AFTER FOLLOWING UP AGAIN I WROTE ANOTHER REVIEW HERE THEN I WAS INFORMED MY DEVICE HAS BEEN ESCALATED UP TO JHB HEAD OFFICE. NOW I CALL TO FOLLOW UP AND I HAVE BEEN TOLD THEY WILL SEND DOWN THE DEVICE BACK TO DURBAN UNREPAIRED BECAUSE I BOOKED IT IN LATE MEANWHILE VODACOM KNEW ALL THE TIME I NEEDED THEIR SERVICES BEFORE END OF MY 1 YEAR WARRANTY WHICH WAS IN 09 JUNE. THE LADY WHO CALLED ME AFTER THE FIRST REVIEW WAS ULA WIGGINS. </p>