UNRESOLVED CELLPHONE ACCOUNT SUSPENSION/HARDLOCK

My Vodacom phone account got locked or suspended right from the start of August 2023. In my attempts to resolve this issue, I have made numerous calls to Vodacom. Regrettably, I find myself being transferred from one department to another, often with varying contact numbers provided or being informed that assistance is not possible. Even a visit to a Vodacom store yielded no resolution. I am being billed for a service that I am unable to access. I have grown weary of the daily calls to Vodacom and the store visits that seem to lead nowhere. I am at a loss regarding the next steps to take or where to seek help. I have never been this frustrated as I am unable to receive or make calls yet I am on contract with this cellphone provider and I am obligated to make payments even without service.