JK
Jan K
1 reviews | Active since Dec 2018
10 Jun 2026, 13:08
Unresolved cancellation request
Formally escalate an unresolved cancellation request that was submitted on 7 November 2025.
Despite the request being logged over an extended period ago, the cancellation has still not been processed. This delay is unacceptable and has caused ongoing inconvenience, including continued billing for a service that I have already requested to terminate.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jun 2026, 14:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2026, 14:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JK
Jan K's updateReviewer Update
17 Jun 2026, 12:31Vodacom still unresponsive after my post. I believe my only option is to escalate and report their behavior and lack of action.
Friday 07 Nov 13.28 Vodacom responded after my original telephonic conversion, since then every call represents vodacom and wants to sell or upgrade my contracts but no cancellation option or confirmation.
Even after mutable calls where I'm passed from one agent to another and emails from me.
(You will receive an SMS & Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.)
Friday 07 Nov 13.28 Vodacom responded after my original telephonic conversion, since then every call represents vodacom and wants to sell or upgrade my contracts but no cancellation option or confirmation.
Even after mutable calls where I'm passed from one agent to another and emails from me.
(You will receive an SMS & Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.)
JK
Jan K's update17 Jun 2026, 12:31
Reviewer Update
Vodacom still unresponsive after my post. I believe my only option is to escalate and report their behavior and lack of action.
Friday 07 Nov 13.28 Vodacom responded after my original telephonic conversion, since then every call represents vodacom and wants to sell or upgrade my contracts but no cancellation option or confirmation.
Even after mutable calls where I'm passed from one agent to another and emails from me.
(You will receive an SMS & Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.)
Friday 07 Nov 13.28 Vodacom responded after my original telephonic conversion, since then every call represents vodacom and wants to sell or upgrade my contracts but no cancellation option or confirmation.
Even after mutable calls where I'm passed from one agent to another and emails from me.
(You will receive an SMS & Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.)
Vodacom's replyOfficial
29 Jun 2026, 16:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the cancellation has been loaded for the end of June.
Your reference number for the cancellation is ***. Regards Vodacom Consumer Website Team
Your reference number for the cancellation is ***. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2026, 16:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the cancellation has been loaded for the end of June.
Your reference number for the cancellation is ***. Regards Vodacom Consumer Website Team
Your reference number for the cancellation is ***. Regards Vodacom Consumer Website Team
Best regards,