KN
Khanyisa N
1 reviews | Active since Apr 2014
25 Sept 2025, 07:53
Unresolved blocked LTE Line
Vodacom Fibre sales promised to cancel my home LTE contract if I take out a Fibre deal before my contact ends. My home LTE has been changed to prepaid but Im still being billed for the LTE contract. No one at vodacom can help me resolve the issue after I have called the sales department numerous times. My LTE prepaid line has been blocked and my account is 8n arreas.
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Replies (2)
Vodacom's replyOfficial
25 Sept 2025, 08:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Sept 2025, 08:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KN
Khanyisa N's updateReviewer Update
05 Oct 2025, 16:28To whom it concerns,
I still haven' been assisted with my issue. I got a call from customer care, who promised to call me back and they havent stuck to their word. I have been loyal to vodacom for many years on multiple products, I don't understand why they not attending to this matter.
Kind Regards
Khanyisa
I still haven' been assisted with my issue. I got a call from customer care, who promised to call me back and they havent stuck to their word. I have been loyal to vodacom for many years on multiple products, I don't understand why they not attending to this matter.
Kind Regards
Khanyisa
KN
Khanyisa N's update05 Oct 2025, 16:28
Reviewer Update
To whom it concerns,
I still haven' been assisted with my issue. I got a call from customer care, who promised to call me back and they havent stuck to their word. I have been loyal to vodacom for many years on multiple products, I don't understand why they not attending to this matter.
Kind Regards
Khanyisa
I still haven' been assisted with my issue. I got a call from customer care, who promised to call me back and they havent stuck to their word. I have been loyal to vodacom for many years on multiple products, I don't understand why they not attending to this matter.
Kind Regards
Khanyisa