Unresolved blacklist problem

After our initial conplaint we were very speedliy contacted by vodacom employee ettiene and told to switch off the phone for 24 or 48 hours this was on monday 14 desember, we left off the phone and switched it on 16 desember, i see on our old complaint he says the matter is resolved but that is not true, the steps and advice we followed dit not work. Matter still unresolved, please sort this out vodacom.