KM
Katlego M
1 reviews | Active since Jul 2011
09 Sept 2015, 10:07
Unresolved billing query
I have a dispute with Vodacom regarding billing of data for May 2015. I was charged an irregular amount to which I logged a dispute. I have never heard back from Vodacom regarding this and now I find out that my line is blocked and that the incident I logged was closed and I have to log another one. Why do customers have to get penalized for the service provider's short comings.
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Vodacom's replyOfficial
09 Sept 2015, 12:38Hello dekatleo,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply09 Sept 2015, 12:38
Official
Hello dekatleo,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,