1 reviews | Active since Nov 2014
UNRESOLVED BILLING ISSUES SINCE DECEMBER 2017 AND APRIL 2018 MY ACCOUNT EVEN WORSE
I have made how many phone calls and forwarded how many emails to get my billing right. This is been going on since last year December.... Today I received my bill for April that shows I need to pay almost R7000.00 for some or other reason my contract was ended or something....
My original query dates back to last year when we upgraded my one line with vodacom. Since then I have been charged for two handsets. I have made several calls and also forwarded emails to get this resolved. I finally spoke to someone early in March and was under the impression this is now resolved only to get my bill and see it is even worse now....
I need someone in a higher manager position to urgently phone me to get this resolved.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team