WJ
Werner J
1 reviews | Active since May 2016
23 Oct 2020, 12:51
Unresolved Account Query
Difficulty in resolving account queries. Received statement on the 3 June 2020 showing credit balance of R-530.13, Invoice of 184.99. July 2020 credit balance of R -345.14, Invoice R 184.99. Aug 2020 R -160.15.
Received a call saying that account is in arrears of R 1003.00 According to me the account should be R 210,83 in debit as at Oct 2020
Please help
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Oct 2020, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2020, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WJ
Werner J's updateReviewer Update
23 Oct 2020, 16:31Can you please phone on the number ***. Thanks
WJ
Werner J's update23 Oct 2020, 16:31
Reviewer Update
Can you please phone on the number ***. Thanks
Vodacom's replyOfficial
27 Oct 2020, 08:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that our finance team reversed 3 payments made on the account in error. Please look for the proof of payments, if you found the proof of payments, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that our finance team reversed 3 payments made on the account in error. Please look for the proof of payments, if you found the proof of payments, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2020, 08:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that our finance team reversed 3 payments made on the account in error. Please look for the proof of payments, if you found the proof of payments, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that our finance team reversed 3 payments made on the account in error. Please look for the proof of payments, if you found the proof of payments, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,