Unresolved Account Issue

<p>I have been trying to reach the Vodacom accounts (finance) department since 30/09/2016 without any response. I have been to the Vodacom stores numerous times and they give me a number to phone because apparently the issue can't be resolved in-store. Whenever I phone ********** (the number given to me in-store for the finance department) I get re-routed to Customer Care where the operator tells me to speak to someone in the accounts department, but my account isn't in arrears to the system just sends me back to Customer Care. I am so frustrated because I haven't been able to use my phone for three weeks. The last operator I spoke to was very helpful and said he would make a note on his system that the finance department contact me, but that was last Thursday and no one from Vodacom has contacted me yet. </p>