Unresolved

Spoke to a lady by the name of Nteboheng. Refused to give her surname even though it is Vodacom's policy to do so. Would not / refused to open the existing query that was logged 20 days ago. refused to put me through to her manager or team leader stating that she will only request a call back within 24hrs. I am still waiting for the first call back logged 20 days ago. With this sort of behavior, it is impossible to resolve any query with Vodacom, as the people that deal with these complaints/ queries lack the necessary skill sets to do so.