Unreliable Vodacom Insurance

I purchased a phone (iPhone 8 plus) last year 2017 (2nd Contract) and I later called Vodacom Insurance to get the phone insured which was successfully completed over the phone. I have been paying for a Comprehensive Cover. And so a couple of months later (May 2018) my phone go damaged (dropped). I logged a claim online for the phone to be repaired and later received a call that they (CellSure) will not pay for the phone repairs due to the following condition: 1. Different cell number used on the insured phone- HOWEVER I HAVE NEVER RECEIVED ANY CONTRACT THAT STIPULATED THESE CONTRACTUAL TERMS AND CONDITIONS!!!!!

I am very unhappy and would have appreciated if this was stipulated clearly in writing and made sure that I (client) received the contract instead of waiting for a claim to be logged.