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Peter N
1 reviews | Active since Aug 2013
08 Apr 2021, 19:39
Unreliable Vodacom fibre service
I recently had a vodacom Fibre installed at my house. It has shut down about 3 times in the last 10 days. It takes them at least 2 days to reset. I had to chat to several call cetre operators who can not let me escalate my frustration to anyone senior. I have had to buy expensive Sim card data while I have fibre installed, and they get to make more money from their inefficiencies. Very disappointed.
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Vodacom's replyOfficial
09 Apr 2021, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team