JT
Jacques T

1 reviews | Active since Nov 2014

16 Jul 2023, 07:02

Unreliable Vodacom fibre and pains

We have been tracking our vodacom fibre performance over a couple of weeks. We never had vodacom fibre issues in our area in secunda, but recently our fibre has been down almost three to four days of the week in the mornings. It is severely challenging as we need to set up the day's activities for the house prior to leaving for work. We had to resort to making alternative plans, which is currently affecting our pocket. Once I spoke highly of vodacom fibre to friends, but now I simply can't trust and rely on the once flawless service.

Yours truly, Vodacom fibre subscriber (probably not for long anymore) in Park Street Secunda

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2023, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team