AM
Anele M
1 reviews | Active since Dec 2015
15 Oct 2018, 12:07
Unreliable Vodacom
So Vodacom tells me that my account is due to upgrade.
I then take my wife to go upgrade the account because I wanted to buy her a new phone. We go to a Vodacom store in Centurion Mall called Alisom Communications. Only to be told that an upgrade has already been done. And they advise me to log this issue with Vodacom.
I do this on 18 September 2018. And I get an email saying this will be resolved in 14 working days. Today is the 18th working day and I have sent three reminders and nothing has happened.
My reference is EC-1KP2-2ILEE1.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Oct 2018, 12:50 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2018, 12:50
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Oct 2018, 10:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply19 Oct 2018, 10:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
AM
Anele M's updateReviewer Update
13 Nov 2018, 09:14Thank you Vodacom I did get an email to say the ***** was confirmed.
BUT TO THIS DAY MY ACCOUNT IS STILL NOT UPDATED!!!!!!!!!
AM
Anele M's update13 Nov 2018, 09:14
Reviewer Update
Thank you Vodacom I did get an email to say the ***** was confirmed.
BUT TO THIS DAY MY ACCOUNT IS STILL NOT UPDATED!!!!!!!!!