AE
Aniekan E
1 reviews | Active since Jul 2021
25 Mar 2026, 13:38
Unreliable, Undependable Vodacom fibre
Day 9 of no Vodacom fibre.
Day 9 of calling Vodacom and being told that the matter is being escalated. In March 2026 alone, I have been without internet for 17 ( SEVENTEEN) Days!!! No signs of urgency with Vodacom. They just "understand my frustration" and "apologize for the inconveniences caused".
Once again, I regret using Vodacom fibre. Just avoid them. And yes, they will deduct the debit order in full, from my account this month.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Mar 2026, 13:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Mar 2026, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AE
Aniekan E's updateReviewer Update
25 Mar 2026, 13:51Same responses for the last 7 days.
No help.
You are a terrible internet service provider.
No help.
You are a terrible internet service provider.
AE
Aniekan E's update25 Mar 2026, 13:51
Reviewer Update
Same responses for the last 7 days.
No help.
You are a terrible internet service provider.
No help.
You are a terrible internet service provider.
Vodacom's replyOfficial
25 Mar 2026, 14:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Mar 2026, 14:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team