MF
Michelle F

1 reviews | Active since Dec 2014

30 May 2023, 13:48

UNRELIABLE SERVICE PROVIDER

Very disappointed in Vodacom. Took out a Vodacom home internet contract in Aug 2022.. Have struggled with speeds (which I logged on numerous occasions). The cherry on top is now that Vodacom signal in our area over the last month has been practically non-existent. I have spent over R1500 topping up my cellphone data (different service provider) just so that I can do my work. When I went into a Vodacom store to cancel this contract, I was informed of an absolutely ridiculous cancellation fee (which should not be applicable in my opinion as I have been paying for a service that I have not been receiving).

0
Replies (2)
Vodacom
Vodacom's reply30 May 2023, 13:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MF
Michelle F's update31 May 2023, 12:46
Reviewer Update
Good day.

Yes, there is no Vodacom signal so I am unable to make or receive calls on Vodacom