Unreliable Service and App information

My data apparently ran out today and I could not receive emails, WhatsApp or anything that relies on data. When I checked my Vodacom App and my profile on the internet it shows 1023.46 mb anytime data. I spent 15 minutes with the first consultant who said the 1023.46 was for night owl only and could not tell me why it says anytime data. She advise that she would allow me to reset it and I had to dial *141# and restart my phone. I tried this and it gave an error. The second agent told me the same and then said that there are issues with the App which was not showing the correct balance. I queried why, if i was out of data it did not go to out of bundle rates, apparently this was switched off in April and I was told about having to reactivate it. She further advised she needs to escalate that the internet has not been reset with "back office" which takes 2 days. So let us see, if the data balance on the app is incorrect, can I rely on ANYTHING Vodacom says. I pay my accounts on time, I have 3 contracts with them and about to go in to a fibre contract and this is the level of service. Agents do not know what they are talking about. I am still waiting for a manager to call be back as they were "busy". Maybe Vodacom is too big for the own well being and do not need loyal customers. Maybe they should switch the App off if it cannot display the correct information