GVDb
Gareth Van Der byl
1 reviews | Active since Feb 2025
09 Feb 2025, 06:21
Unreliable Network Ridiculous Customer Service
Ridiculous customer service, trying to call to complain about fibre speed and not calling from a Vodacom number. Suppose to open at 6, been trying to get through from 6am and it's now 20 past. Are they sleeping? Some of us have to work. Paying for a service and not receiving the service is a *******. Vodacom offers unstable network coverage. There's not a week goes by that I don't phone in to have my network restored.
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Replies (1)0
Replies (1)Vodacom's replyOfficial
09 Feb 2025, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2025, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
