GVDb
Gareth Van Der byl

1 reviews | Active since Feb 2025

09 Feb 2025, 06:21

Unreliable Network Ridiculous Customer Service

Ridiculous customer service, trying to call to complain about fibre speed and not calling from a Vodacom number. Suppose to open at 6, been trying to get through from 6am and it's now 20 past. Are they sleeping? Some of us have to work. Paying for a service and not receiving the service is a *******. Vodacom offers unstable network coverage. There's not a week goes by that I don't phone in to have my network restored.

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2025, 10:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team