1 reviews | Active since Nov 2016

13 Aug 2017, 16:22

Unreliable manager

<p>Went to vodacom shop in Forrest Hill vodacom shop on 3 February 2017 to upgrade one of my contracts. We decided on a smart large contract with a dash cam. From the beginning they kept quiet on the dash cam and completed the contract. When I went back to them the next day they told me they have no stock in the shop and will order me one. One week later I went back to them and the next week again. On 17 March 2017 I went again and they send a mail to Isaac Taunyane at Vodacom about an ETA on the dashcam. No reply. I went back 4 more times to the shop and every time I got the same answer ( they have not received it. The second last time I asked him to send a mail to Vodacom's legal department instructing them to contact me. He had to cc me on the mail as well, I again gave him my phone number as well as my e-mail adress. He did not send the mail. The last time I went there was about 2 months ago, same story. I told him I am going to Hello Peter. Still no action on my complaint or request to get leagal to contact me.</p> <p>6 month later Vodacom has still not fullfill the contract that I signend with them. The Manager has failed in his duties on customer service. He is not fit for the possition he is employed for.</p> <p> </p> <p>Stefan Rossouw</p> <p> ********** 642</p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,