Unreliable manager
<p>Went to vodacom shop in Forrest Hill vodacom shop on 3 February 2017 to upgrade one of my contracts. We decided on a smart large contract with a dash cam. From the beginning they kept quiet on the dash cam and completed the contract. When I went back to them the next day they told me they have no stock in the shop and will order me one. One week later I went back to them and the next week again. On 17 March 2017 I went again and they send a mail to Isaac Taunyane at Vodacom about an ETA on the dashcam. No reply. I went back 4 more times to the shop and every time I got the same answer ( they have not received it. The second last time I asked him to send a mail to Vodacom's legal department instructing them to contact me. He had to cc me on the mail as well, I again gave him my phone number as well as my e-mail adress. He did not send the mail. The last time I went there was about 2 months ago, same story. I told him I am going to Hello Peter. Still no action on my complaint or request to get leagal to contact me.</p> <p>6 month later Vodacom has still not fullfill the contract that I signend with them. The Manager has failed in his duties on customer service. He is not fit for the possition he is employed for.</p> <p> </p> <p>Stefan Rossouw</p> <p> ********** 642</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
