Unreliable Internet and delayed problem resolution

Within the short time that I've used Vodacom fibre, I've experienced several outages which have taken a very long period to resolve. My latest outage was logged at 9:53am on Friday the 6th of March 2020, and has yet to be investigated. The only feedback that consultants can provide (3 days later) is that it was assigned to Fazlo. Knowing that the service when an outage occurs is substantially better with other companies, I've cancelled my policy, but I would warn anyone considering Vodacom fibre to choose another company, if you value reliable Internet and quick service.