Unreliable Fibre Service

I’ve received the worst experience with Vodacom fibre. The unstable connection and failure to reconnect everytime they’re is a power trip.

I am consistently phoning Vodacom to assist only to get temporary solutions.

I pay for the service every month, but feel like I’m playing the lotto when it come to connection. This has caused major disruptions to my work continuity and daily operations. I am extremely dissatisfied.

As we speak, customer service has advised that I still need to wait for Vodacom to see if they can fix it remotely. No immediate resolution, no escalation.

It upsets me that after numerous times in the past couple of months calling about the same problem, Vodacom still does not deem my problem as urgent/priority.