Unreliable Fibre, poor infrastructure maintenance and unsupervised poor repairs.

Subject: Service Request SR *** – Fiber Outage Failure

Dear Vodacom Fiber Support,

Service Request SR *** occurred today, 11th September, when the fiber line went down around midday. This is now the third outage in just a few weeks, making the service unreliable and disruptive to working from home.

This is now 3rd Fibre fault in less than a month.

On a previous occasion, the outage was caused by technicians leaving the line unfixed, which created further problems. Please confirm whether technicians are currently on site, whether the work is incomplete, and ensure that this issue is resolved urgently.

The repeated interruptions are unacceptable, and the fiber service needs to be consistent and reliable. It defeats purpose of Fibre if every other week the fibre breaks.