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GS
George S

1 reviews | Active since Jun 2010

12 Aug 2025, 08:45

Unreliable Fibre

Terrible customer service. Worst ever Fibre to the Home. Reliability and consistency of service is non-existent.

0
Replies (3)
Vodacom
Vodacom's reply12 Aug 2025, 11:11
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

GS
George S's update12 Aug 2025, 11:42
Reviewer Update
I appreciate the call-back, it was proffesionally done. Fact remains, you cannot purport to provide a 24/7 service with only a 8/5 customer interaction. Also, your infrastructure provider is not able to deliver the consistent Quality of Service that you are selling. I'm not getting what I pay for.
Vodacom
Vodacom's reply12 Aug 2025, 14:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team