MA
Micaela A
1 reviews | Active since Jul 2025
16 Jul 2025, 21:47
Unreliable
I ordered a phone from vodacom last week. I still haven't received my parcel, but they have already debited from my account. I tried contacting them regarding this issue several times and all I've been told was that the parcel is already with SkyNet Courier services and they can't do anything about it because on their system it states that the delivery has already been made, and the parcel has been received. I have not received my parcel and the communication from the courier sucks. I'm not blaming Vodacom for the inconvenience, but they aren't making any effort from their side to find out what is going on. This is very frustrating. The money is out of my account but i still don't possess what I ordered.
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Replies (2)
Vodacom's replyOfficial
17 Jul 2025, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2025, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Micaela A's updateReviewer Update
17 Jul 2025, 19:27I still haven't received my parcel... Tried calling both sky net and Vodacom today. But I was hung up on from both sides. I was expecting the parcel at 3pm and when I called at 3pm I was told that the delivery guy will be here by 3:30 pm. I gave them grace until 4:30 and called both Vodacom and Skynet again. I was told that, Harold, the manager from Skynet refused to issue the packaged to be delivered after we both agreed that the affidavit should be made to confirm my proof of residence. I have been calling both Vodacom and Skynet since Saturday. A consultant from Vodacom asked me to stay on the line as she was trying to get hold of this Harold. He refused to talk to her and claimed that he was too busy to take the call and that she should contact them via email. They were speaking a language that I don't understand, and I understand because the guy seemed to understand better when she explained the situation, but the consultant did not get back to me regarding this matter. I am very frustrated as I am supposed to go somewhere tomorrow, and I really needed a phone for convenience of taking content and having a phone in general because I currently do not have a phone.
MA
Micaela A's update17 Jul 2025, 19:27
Reviewer Update
I still haven't received my parcel... Tried calling both sky net and Vodacom today. But I was hung up on from both sides. I was expecting the parcel at 3pm and when I called at 3pm I was told that the delivery guy will be here by 3:30 pm. I gave them grace until 4:30 and called both Vodacom and Skynet again. I was told that, Harold, the manager from Skynet refused to issue the packaged to be delivered after we both agreed that the affidavit should be made to confirm my proof of residence. I have been calling both Vodacom and Skynet since Saturday. A consultant from Vodacom asked me to stay on the line as she was trying to get hold of this Harold. He refused to talk to her and claimed that he was too busy to take the call and that she should contact them via email. They were speaking a language that I don't understand, and I understand because the guy seemed to understand better when she explained the situation, but the consultant did not get back to me regarding this matter. I am very frustrated as I am supposed to go somewhere tomorrow, and I really needed a phone for convenience of taking content and having a phone in general because I currently do not have a phone.