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KN
Kuki N

1 reviews | Active since Mar 2009

13 Jan 2026, 17:48

Unreliable customer care consultants

I probably have about 6 cellphone contracts with Vodacom. Its been years since l last received monthly statements. I have made request repeatedly each time l call the call centre for whatever reason. They have been promising that they will start sending them. On my last contact, they said the precious person did not tick the box that instructs Vodacom to send statements. They assured me that they have done it but still no statements to date. I cannot keep track of my contract terms and which contracts are due for upgrades etc.

0
Replies (10)
Vodacom
Vodacom's reply14 Jan 2026, 08:38
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team 
KN
Kuki N's update27 Jan 2026, 22:39
Reviewer Update
Iam still waiting for someone to call me
KN
Kuki N's update25 Feb 2026, 09:56
Reviewer Update
So, you were not able to make contact with me, right? Did you try again? I guess you called to say you will never send me my statements since l did not receive the January one. Otherwise what was the point of calling me?
KN
Kuki N's update24 Mar 2026, 15:58
Reviewer Update
Tell me, what is it that l need to do for you to address this. I have called your call centre, wrote to customer care and even reported here on hellopeter.com but you still have not addressed this. Where on earth is this kind of customer sevice acceptable?
KN
Kuki N's update01 Apr 2026, 10:42
Reviewer Update
Please call back on 08245
KN
Kuki N's update02 Apr 2026, 05:30
Reviewer Update
Once again, a consultant that pretended to be assisting me, complained about the system not responding, maybe he was pullling an April Fool's joke on me. He asked to call me back as he did not want to keep me holding, he is still calling me even now. This was on the 1st of April around 11h49. How long does it take for Vodacom's system come back, its the second time lam experiencing this, pathetic😡😡😡😡😡😡😡
KN
Kuki N's update02 Apr 2026, 10:00
Reviewer Update
Its the second of a new month, l still have not received statements. Can l please beg you to send them. Iam about to report this to the Ombudsman, lam tired of this issue😡😡😡😡😡😡😡
KN
Kuki N's update03 Apr 2026, 13:16
Reviewer Update
Thank you to the gentleman that called me yesterday to assist. I saw my statement for the fist time in years. I also want invoices, did l need to say this? Something does not add up with how much lam paying per month. 2 Feb (2555.31), 1 March (2715.18), 31 March 2828.58. I have canceled 1 contract already but monthly payments keep rising. I understand the increase in Feb, was there another increase again in March?
KN
Kuki N's update07 Apr 2026, 18:41
Reviewer Update
Will somebody attend to this query and request or yall are going to ignore it like you normally do. What a nightmare of a service provider. I swear, l want all my contracts terminated when they reach their end of term, this is crazy😡😡😡😡😡😡
KN
Kuki N's update09 Apr 2026, 07:11
Reviewer Update
Anyone care enough to attend to this?