lT
latticia T
1 reviews | Active since Sept 2012
12 Nov 2024, 08:11
***********, unreliable and terrible service
18th Oct i get a delivery of a defective device, immediately i call in and im told after 7 days they'll come pick it up. Ive been following up with empty promises of the supervisor calling me back, never happens. Then yesterday 11Nov Nomcebo tells me about 14 days , and the supervisor calling me back, ofcourse it never happens. You've given me the worst service after more many years of being your client. Extremely disappointed with this treatment. Can you please come get your device! Its sad that one has to come to such a platform to get proper service. Shame on you
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Replies (1)Vodacom's replyOfficial
12 Nov 2024, 10:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2024, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
