Unreliable and horrible service and custoner journey management

It isn't, let me explain. Vodacom suspended my fibre services last Friday saying I didn't pay but I don't make manual payments, they debit every month. When I asked about it, they said the bebit failed on their sode because the debit date fell on a public holiday. I could just make a manual payment so they reinstate but I don't want to because this is not the first time they suspend my services due to their internal issues.

Now I'm unable to sign with a new provider because technically I still have an active line with vodacom. I asked them to cancel, from last week Friday. They're telling me they require a 30 days notice and my cancelation request will only be effective end of January because that's the "process " yet they didn't follow the process and cancelled my services unprovoked. I've been calling them and complaining the entire week and I'm just told they will get back to me. I'm frustrated because I work from home and been buying data to work and I can't even get a new service provider for wifi because vodacom is holding me hostage.

Since Monday, their social media people have been telling me they'll revert back