Unreliable and dishonest. Very disappointed!!!

I requested a cancellation of my contract earlier this year. Upon seeing that I was still being debited for the contract, I enquired with their customer care and was told that my contract was upgraded. I told the agent that I did authorise the upgrade and that I requested a cancellation instead. I requested for the matter investigated. I was advised that the query was logged. The matter has still not been resolved after months and my account is still being debited.

On my second case, I called to cancel my contract and the agent confirmed that the contract had been cancelled. Today i enquired about the cancellation as I have been receiving invoices and was told the cancellation was never done. I am very disappointed at poor and dishonest service that I have received from Vodacom. I have been a customer for many years and I don't think i will ever take a contract with them again.