Unreliable

I app**** for a Vodacom Fibre line and was approved. They assured my that the line would be working on the 15th of September 2017. The date today is the 16th and it's not working. On the 14th their technicians made an appointment for which my partner had to take leave to honour. She was here, they installed it but it did not work. They were in my house for hours and still no positive result. They promised to come back on the 15th. They didn't. They said they come today (16th) at 10, they didn't . I called technical support and was on the line for 20 minutes. This ****** line still doesn't work. All I get is excuses. They say they will come on Monday. We can't take leave from work - again- for Vodacom. Vodacom is as unreliable with Fibre as they are on mobile. All I can do is wait and stare at the modem which is basically an ornament.