Unreasoning Services
My cellphone has been lost and have all the details Vodacom required. Now i needed to claim and been calling Vodacom Device Insurance: *** and waited for more than 19min with no answer, even called 082 111 whom advised that they don't have a claim form and that i should WAIT for insurance line that has no answer. Im utterly dissatisfied with Vodacom's Services
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Replies (2)
Vodacom's replyOfficial
13 Dec 2019, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2019, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2019, 12:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2019, 12:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the query has now been resolved. Regards Consumer Website Team
Best regards,