Unreasonable higher costs, without better service!

I realize this complaint is very in general! But I find it absolutely SHOCKING that Vodacom has increased my monthly contract in the last year from R1,600 to currently R2,200.... their reason - the costs of load shedding etc... And then WORSE - EVERY single time we have load shedding, I still cannot phone people as the signals are poor... If you the have the audacity to take R600 per person (times that by the millions of customers you have), for the reason of extra costs during load shedding, then you damn well beter give better service! This is not acceptable... in fact... this is *******... Simple solution - give me back my R600, and give me no signal during load shedding... because now you are taking R600 without ANY better service...