Unreasonable Delays In Cancelling Vodacom Insurance

Item: Vodacom
Rating: 1
Author: Mohamed C

I cancelled by Vodacom Insurance for my 2 Cellphone Numbers on the 07 April 2025. The one number was cancelled & the other was not. Vodacom is still billing me on the one number despite several follow up requests to ***. No credit note provided and cancellation.

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Replies (2)

Vodacom's replyOfficial

26 May 2025, 15:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 May 2025, 15:19

Official

Vodacom's replyOfficial

26 May 2025, 16:12

Vodacom's reply26 May 2025, 16:12

Official