Unreasonable Decline of Vodacom contract.

About a year ago I checked my Credit Score to find out for the first time that I owed Vodacom an amount less than R2. for a contract that was cancelled. I never received any notice of the less than R2 owed to Vodacom. I then visited a Vodacom shop to find out how I can pay the money I owed. They tried to help me sort out the problem and because I did not have a contract for that sim number with them anymore, they could not help me. I tried different Vodacom customer care numbers with the same result. I App**** for a new contract on Monday the 2nd August 2021 with Vodacom Woodlands. OG assisted me, forms with all documents completed. I had a pay as you go with FNB with +- 50 min. left on the sim which I lost when the sim no. was transferred from FNB to Vodacom, that was not an issue as the new contract was for 200min and 3Gig day and 3Gig night. which I was sure I would have shortly. OG said he would phone me on Tuesday to come in to finalize the contract. Nobody phoned me on Tuesday. On Wednesday I went to Vodacom shop to find out from OG what is the status of my application. Only to find out he was day off. So, a lady assisted me and said the contract should be finalized within a few hours. No positive news Thursday or Friday. Saturday, I phoned Them and asked to speak to the lady that was busy assisting me and was told she is on leave and will only be back the next Monday the 16th August. I asked if OG was available, he was with a customer and he will phone me back as soon as he is available. He never phoned me. And then it was long weekend. On Tuesday I went in to the shop very frustrated and said I want to cancel my application. OG offered to finalize the contract for me I must give him one hour. One hour later I get back and he tells me it is done it will take a few hours to activate the number. I said if I do not have clearance by end of business, I am sure to cancel. And 17:50 Tuesday I get a call from OG my application has been declined. Then I get this report. Ref. No. ***1 dealer ID: 5053 Result: Declined. Comments: Poor payment Profile Duplicate banking details used. The application is assessed for hybrid sim deals only. Applicant is not paying by direct debit. Please fax relevant documentation to *** The applicant has been pended by VSPC. Please upload or fax the relevant documentation Including latest 3-month Bank Statement to *** Date: 10 October 2021. A bank statement with more than R200 000 is what they saw. Poor payment profile? for less than R2 apparently not paid that I am not aware of and never informed off. It is a very strange comment that I used duplicate banking details as I had a Debit order with Absa for that account, and I have been with ABSA for many years. I was shocked to find out that my credit score was affected through non-payment, and that is why when I found out about the short payment, I tried to pay it but because of the reasons mentioned above I could not. I am sure I had R2 to pay if I knew it was due at the time and informed thereof. And to my knowledge I have never skipped any payments in my 70 years. And it took 9 days and my 50 min. airtime to come to this conclusion, Application Declined Regards Piet Venter