MVDM
Mikel Van Der Merwe
1 reviews | Active since May 2012
01 Aug 2023, 11:00
Unreasonable Decline
For nearly 18 years I've been a loyal Vodacom client, never missed a payment, even during my debt review period. Yesterday I wanted to take out an additional contract of R379, and you declined me for NO good reason. Since when do customers need to earn R50k a month to qualify for a cellphone contract? My last upgrade was in 2021, and I am told that I only qualify for an upgrade and/or additional contract in 2025. Very disappointed.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Aug 2023, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2023, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MVDM
Mikel Van Der Merwe's updateReviewer Update
08 Aug 2023, 13:39It looks like the issue was with the Centurion Mall Vodacom store and not Vodacom. I app**** online and everything ran smoothly.
Thank you for taking the time to assist with my feedback :)
Thank you for taking the time to assist with my feedback :)
MVDM
Mikel Van Der Merwe's update08 Aug 2023, 13:39
Reviewer Update
It looks like the issue was with the Centurion Mall Vodacom store and not Vodacom. I app**** online and everything ran smoothly.
Thank you for taking the time to assist with my feedback :)
Thank you for taking the time to assist with my feedback :)