MS
Morne S
1 reviews | Active since Jul 2011
10 Jan 2020, 09:03
Unreasonable cancellation fees from Vodacom - they are real sharks!
I requested a quotation to cancel my Vodacom contract, as I am emigrating. Their penalty fee is 75% of the remainder of the contract value. The other SA mobile networks (MTN, Cell C and Telkom) typically charges a penalty fee of one additional month after the implementation of the cancellation. This seems to be fair as they will no longer provide a service after cancellation, but they do need to cover some additional costs.
Watch out for Vodacom, they are real sharks!
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Replies (2)
Vodacom's replyOfficial
10 Jan 2020, 12:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2020, 12:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MS
Morne S's updateReviewer Update
10 Jan 2020, 16:17Hi Vodacom,
Thank you for your very sweet "FU" reply. It does not provide me with any confidence that you are remotely trying to be an ethical institution. It is a response of utter arrogance and completed ignorance to that point that I am making. The best that you could do was to hide behind the T&Cs, because you cannot defend your abusive policies:
The Consumer Protection Act says that the supplier may impose a reasonable penalty when a fixed term contract is cancelled. What I am questioning is how do you as Vodacom conclude that 75% of the remaining contract value is a reasonable penalty, when your competitors (who have a similar cost base to yourself) conclude that one month of the value of the contract is a reasonable penalty amount?
You are just being abusive. My point of Vodacom being sharks still stands. No wonder that your logo looks like a shark fin in a pool of red blood...
Thank you for your very sweet "FU" reply. It does not provide me with any confidence that you are remotely trying to be an ethical institution. It is a response of utter arrogance and completed ignorance to that point that I am making. The best that you could do was to hide behind the T&Cs, because you cannot defend your abusive policies:
The Consumer Protection Act says that the supplier may impose a reasonable penalty when a fixed term contract is cancelled. What I am questioning is how do you as Vodacom conclude that 75% of the remaining contract value is a reasonable penalty, when your competitors (who have a similar cost base to yourself) conclude that one month of the value of the contract is a reasonable penalty amount?
You are just being abusive. My point of Vodacom being sharks still stands. No wonder that your logo looks like a shark fin in a pool of red blood...
MS
Morne S's update10 Jan 2020, 16:17
Reviewer Update
Hi Vodacom,
Thank you for your very sweet "FU" reply. It does not provide me with any confidence that you are remotely trying to be an ethical institution. It is a response of utter arrogance and completed ignorance to that point that I am making. The best that you could do was to hide behind the T&Cs, because you cannot defend your abusive policies:
The Consumer Protection Act says that the supplier may impose a reasonable penalty when a fixed term contract is cancelled. What I am questioning is how do you as Vodacom conclude that 75% of the remaining contract value is a reasonable penalty, when your competitors (who have a similar cost base to yourself) conclude that one month of the value of the contract is a reasonable penalty amount?
You are just being abusive. My point of Vodacom being sharks still stands. No wonder that your logo looks like a shark fin in a pool of red blood...
Thank you for your very sweet "FU" reply. It does not provide me with any confidence that you are remotely trying to be an ethical institution. It is a response of utter arrogance and completed ignorance to that point that I am making. The best that you could do was to hide behind the T&Cs, because you cannot defend your abusive policies:
The Consumer Protection Act says that the supplier may impose a reasonable penalty when a fixed term contract is cancelled. What I am questioning is how do you as Vodacom conclude that 75% of the remaining contract value is a reasonable penalty, when your competitors (who have a similar cost base to yourself) conclude that one month of the value of the contract is a reasonable penalty amount?
You are just being abusive. My point of Vodacom being sharks still stands. No wonder that your logo looks like a shark fin in a pool of red blood...