GH
Gcina H

1 reviews | Active since Dec 2013

02 May 2017, 12:36

Unreasonable

<p>I am upgrading for a new phone. New sale for Vodacom. My phone was ****** during the past weekend. They are insisting on calling me to verify or confirm my details but the question is how as I only have a landline where I can be reached at. I am on the road due to work. They cannot email or anything. I do not know whether this confirmation will ever happen as I cannot call them back either. I cannot be sitting at my desk where I have to be on the field waiting for a call that God knows when it will come. There is no reasonability. Why can't I call them? Can they call me now? The call centre agents can't say. </p>

0
Replies (2)
Vodacom
Vodacom's reply02 May 2017, 13:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

GH
Gcina H's update02 May 2017, 14:17
Reviewer Update

Hello Vodacom Consumer Website Team

Can you please ask the Upgrades confirmation department to call me now. I am in the office now.