Unreachable unapproachable Vodacom

<p>My wife has recently renewed her cell phone contract with Vodacom. She is a Vodacom customer for many many years and might I say a loyal one. After the new contract was sealed and signed she received invoices from Vodacom that a ridiculous amount, something like R9000, is still owed on her phone under the previous contract. She went to the local outlet and they said this is an error in the Vodacom system. Now my wife's account is suspended. I dare anybody to try and contact Vodacom and get a reaction. My wife is now living with this problem for months. Contacting the Vodacom is like hitting a brick wall. Today she was send from pillar to post and eventually ended up at the local Vodacom Repair Centre at the Somerset Mall. After spending more than an hour all she got was that the case is now escalated! Thanks to the lady at the Repair Centre, I do not wish her job on anybody as it must be a mission to explain Vodacom's unwilling behaviour. My wife has now no communication thanks to Vodacom.</p>