EN
Ester N
1 reviews | Active since Oct 2017
02 Nov 2020, 16:51
Unreachable
Vodacom My phone was ******. I do not have another phone or sim card to phone you and report it.
When I logged into MY VODACOM it says my account is in arrears. Eventhough I paid the full amount last week already AND when I wanted to see how much I am in arrears, it says amount owed MINUS R 1.64. I cannot request the call me back option, as my account is apparently in arrears. How am I supposed to reach you during this stressful and traumatic time????
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Vodacom's replyOfficial
03 Nov 2020, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team