Unqualified budge of employee

2014 i took a contract with vodacom on smart L. and now my contract is 2 years old, I want to terminate it.<br> But the problem is one, everyone in the call center tells me my contract was upgraded to 3D system witch they don't know how to use it. All of them tells me they were not trained on this 3D system. I'm so upset with Vodacom , How do you move my contract to 3D while you didn't train your staff on the new system. I have just wasted more than 2 hours listing to your boring music, been transferred from pillar to post. <br> trully speaking your service sucks, so if there is someone who knows how to use this 3D system, Pls call me , I want to terminate my contract.*** )<br> You can reach me on ***