Unpromised black Friday TV deal

Vodacom can no longer call themselves SA's leading network. I'm highly disappointed due to failure to communicate regarding the contract I app**** for. I had app**** for a black Friday TV deal in the 2nd week of November. I was promised delivery within 5-7 working days. After escalating the matter, I still didn't receive any feedback however a SIM card was delivered to me instead. After numerous calls made to the customer care and the sales department, I still haven't received any response regarding the delivery of my TV. I am highly disappointed with this pathetic service. I'd appreciate feedback to this matter asap. Thank you